You already have access to this soundset" but I can't see it on the app - RESOLVED


All in the title. I have logged onto my syrinscape account and went through my campaign manager to make a playlist like so example here Afterwards I went to my fantasy app and see two issues.

  1. My playlist from camp. manager isn’t showing up on the app.

  2. Even though I have the full sub, I don’t have access to this download on the app.

Is there something I am doing wrong here? If so how does one like me fix this issue?


I am having the same problem and I don’t know if it’s an issue on syrinscape or myself not understanding the program well enough.


Same problem here! I have logged out and back in, uninstalled and done everything I can think off and it still shows numerous sets as greyed out and not downloadable even though when I login on the website it say I have access to them.



Hi all!

Soooo… now that @sonofconan is back at his desk we are going to get this server weirdness fixed (purchases have been slow to confirm for about a week now).

IF you don’t mind can we use your account as a test case and not instantly fix it (like I have been for the last few days, by resetting accounts)… that way we can actually test properly and find the nasty little bug. :bug:

BUT if you need access right away for any reason at all, just let me know here and I will reset your account straight away! :crossed_swords:

THANKS for your patience, and MOST of all… THANKS for your support! :smiley:


I would love to but I’m hosting a session this upcoming tuesday. So it seems like i would need access asap so the reset would be the best option for me if you dont mind. @benjamin


Easy @ameerkarimi

Done. :hammer:

Working for you now? :grinning:


@benjamin amazing thank you. One more thing if you dont mind. Would I have the ability to change my user name?


I can. :slight_smile:
Do you mean on the forums or on your main site log in?


The forums I believe. yeah especially cause I am unable to change it.


I am having a session tomorrow and would love to surprise my players, so it would be great if you could hammer my account to work right away. thanks guys!


@ameerkarimi @itooktheredpill @twisteddieroller I have deployed a change just now that I hope will fix the underlying cause of the problem. Please let me know if you still have a problem with the genre players not having access to content that should be available.


I tried just before posting and nothing was in the player, I installed the player just now on my work computer (that’s bad, I know) and my LMoP Campaign is appearing alright. Every other content seems to be available for download, too, so that’s great news. Thanks for the quick and thorough help, it’s appreciated!


Mine is working fine as well. Thank you.