Unable to log into the Fantasy Player - RESOLVED

Support
#1

Hi,

Normally I use the Online player and I am able to sign into minion/online player just fine, however when I attempt to load and log into the desktop based player I get a pop-up asking me to sign in and saying we failed to validate my account. I use the same password I do for the online player but no success.

Thanks,

#2

The main reason people can’t log into the players is because of the way they enter the details;

  1. Make sure your password contains no accented symbols and is just plain ASCII characters
  2. Don’t use autofill to fill either field. Type everything in by hand
  3. Make sure you hit DONE or NEXT after each bit of entry to make sure it actually goes into Syrinscape

If that doesn’t work then drop us an email to Support and we can take a look for you :slight_smile: