Unable to download soundset made with creator in player

So, when a SoundSet uploads with no Moods or Elements. It usually means there is a problem in one of the Elements.

I’m having a look at the json, but it’s loooooooooooong! :smiley:

yeaaah :-/ I really do appreciate it. I had sorta come to the same conclusion, but have no idea even what to look for.

OK.

I think I have it:
Inferno_14595_1460041913 - Copy.transcoded.ogg
This file is broken or missing in the upload!

Can you remove it from the SoundSet and delete it from your database and try another upload.

THEN.

Re-import a fixed version of the sample and upload again if you like!

NOTE: Soooooon… Creator activity is going to all go online via the Syrinscape Online Interface… in which case we’ll all get much more feedback when we are uploading and there are errors.

Just one of the things we’ve been working on over the last 12 months! :slight_smile:

looking forward to that! When you say “delete from the database” do you mean manually with an sqlite db editor? Or just from the list of samples in the creator interface?

You should be able to find the sample in the sample search in the Creator interface and hit DELETE.

But the MAIN thing to do is remove the sample from any Playlists in which it appears.

Am still getting the same error here:
Inferno_14595_1460041913 - Copy.transcoded.ogg

So it must be in a playlist somewhere?

In this Element:
Inferno Component (Blaze 1B

Delete that entirely?

Yeah I noticed that a bunch of my samples were missing copyright text for some reason. (despite having already inserted it and double checked that it was saved). So the first few uploads were just fixing that.

However, once I deleted the sample things… escalated. At first it wouldn’t delete it. Clicked delete, warned me that it was in 2 other playlists. Went and deleted the sound sample duplicates. Click delete on the sample again again, still says it’s in 2 other playlists. Triple check and determine that its really not… click delete and then click yes i’m sure… Sample info panel closes… but the sample is still in the list. Click it again, click deleted again, click yes again… still there. Reload the creator ui in the browser (CTRL+F5)… and now… now I can no longer search for “inferno_” or “inferno” in the sample list. It just sits there and never refines the list.

Other searches work fine. Best guess? the entry for the supposedly deleted sample is now fouled up and that’s causing the search to fail when it hits that entry.

EDIT: yep, that seems to be the case, when I search for “inferno_14595” search fails. “inferno_14596” and “inferno_14597” work fine.

Solved that problem by deleting the malformed entry in the database. Uploading the sounset with the suggested fixes now.

Still fails.

Deleted the sample. Deleted the element. Deleted the sample file. Restarted creator for good measure. Imported the sample. Created element again. Added sample to it. Uploaded. And here we are.

It basically is a banality - but is the sample causing all this is in the right format? And stripped of all metadata? Sometimes, when including lots of external stuff, I tend to overlook details like this. Could happen to everybody I reckon?

@JadedDragoon

Did you try and upload the Set WITHOUT the sample in it at all. That’s really important for us trying to debug.

NOTE: When the Creator is online… you’ll get the error directly on upload of the individual sample… and not right at the very end, which will be good!

From MediaInfo:

General
CompleteName                     : D:\Content\Audio\D&D\Beyond Death\Ambiance\Inferno_14595_1460041913 - Copy.ogg
Format                           : Ogg
FileSize/String                  : 2.36 MiB
Duration/String                  : 36s 728ms
OverallBitRate_Mode/String       : Variable
OverallBitRate/String            : 540 Kbps
Encoded_Application/String       : libsndfile

Audio
ID/String                        : 571981636 (0x2217BF44)
Format                           : Vorbis
Format_Settings_Floor            : 1
Duration/String                  : 36s 728ms
BitRate_Mode/String              : Variable
BitRate/String                   : 500 Kbps
Channel(s)/String                : 2 channels
SamplingRate/String              : 44.1 KHz
Compression_Mode/String          : Lossy
StreamSize/String                : 2.19 MiB (93%)
Encoded_Library/String           : libVorbis (⛄⛄⛄⛄) (20150105 (⛄⛄⛄⛄))

Should probably be 1 channel for my use, but still… that’s the file Audition spit out.

@benjamin

Without that element (or it’s duplicate) at all it still doesn’t work. For the sake of completeness here is an updated JSON. I think it’s the same just smaller… but I may have added more elements or something. Hard to remember clearly at this point.

And I’m already sold on the move to Syrinscape Online :stuck_out_tongue: . Definitely looking forward to that.

Honestly, at this point, it seems like I’m just going to have to use the creator UI and hope for the best. It is what it is.

I would still like to know what is going on though so I can avoid it happening again.

ARG! I just found that my samples had lost their copyright text again!

EDIT: and they lost their license text yet again! This time all I did was reload the creator ui. ::cry::

EDIT 2: Went one by one through every sample in the set setting and resetting each license text and reloading the ui till it “stuck”. Then uploaded the set again… didn’t fix the problem.

How many “external” samples did you use in the soundset(s) that don’t work? Yes, the creator is a bit “picky” from time to time and it can happen really fast that you overlook a thing or two while creating, especially if you’re in the workflow and work “too fast”. My bet is on a faulty sample somewhere…

30 imported samples. But about 16 of those are also used in other soundsets that work fine. Also, a many of my elements use 3-6 of these samples… so the number of elements with imported samples is much lower. All samples work in the creator… in fact I ended up using the creator in my session tonight (didn’t have an alternative)… in the creator everything worked flawlessly (which is actually unusual).

I use a template in Audition for exporting the samples to ogg… so every single file has the exact same stream and container formatting. That format is identical to the samples stored in the media/sample folder of Syrinscape (at least according to MediaInfo). Metadata is always stripped. The files still get transcoded when importing into Syrinscape Creator though.

Of course even with all that, it’s still possible I missed something.

OK!

@JadedDragoon Since this hasn’t got fixed in any of the normal ways.

Can you actuall export the entire upload zip and share the whole thing with me, and I will try and upload it myself.

Note: It’ll need to be less then 100MB.

THEN we can REALLY sort this out once and for all! :slight_smile:

Here it is: (@steve removed link and sent via emai to @benjamin)

@new_vision Isn’t wrong that the problem is probably something stupid simple. But I’m just not seeing it. Really would love to know what went wrong.

P.S. This link is not intended for distribution. I make no claim of ownership of the content within. Any download of the above soundset for any reason other than diagnosing this issue and uploading to the syrinscape servers is the responsibility of the downloader. The above soundset is expressly not intended to be shared for the use of anyone other than myself and those uses listed above.