Unable to download data set, please heck your connection

Support
#1

Hi,

I usually use syrinscape through by smart phone but now need to use it on my mac. I have the needed specs and have the latest update to syrinscape but upon launching I get the following message

“Syrinscape was not able to load its soundset data. Pleae check your iternet connection.”

My connection is strong, but still no dice and no dice means no dnd.

Help Please!!

#2

Are you by any chance running Catalina on your Mac? We have many people using Syrinscape with Catalina, but, yes, it does sometimes objects with a few warnings and often blocks the first run.
First give this a try:

  1. Shutdown Syrinscape completely
  2. Restart your system
  3. Restart Syrinscape

If you have no luck with that, then check you are running it the best way for the OS:

  1. download the DMG and drag the app to /Applications folder (ie don’t run it from inside the DMG)
  2. right click and select open instead of double clicking to launch the first time
  3. if Catalina asks for additional weird permissions (eg to monitor keyboard input), you can deny… We think this is due to the version of Unity this build is running on, and we do NOT and do NOT need to monitor keyboard input while the app is not active
  4. if it appears to be stuck, quit and re-launch the same way

This is an issue we are working on, and it will be fixed with our next released version.

Let us know how you go!

#3

“heck” your connection. I like that! :smiley: