[Solved] Syrinscape Fantasy for macOS is not working

Support
#1

Hey folks, I’m trying to use Syrinscape on a new MacBook Air with an M4 chip. Unfortunately, it’s not loading up - all I get is the loading screen:

image
image2278×1328 475 KB

Checking the logs, I can see the following:

Mono path[0] = '/Applications/Syrinscape.app/Contents/Resources/Data/Managed'
Mono config path = '/Applications/Syrinscape.app/Contents/MonoBleedingEdge/etc'
[Physics::Module] Initialized MultithreadedJobDispatcher with 9 workers.
Initialize engine version: 2022.3.15f1 (b58023a2b463)
[Subsystems] Discovering subsystems at path /Applications/Syrinscape.app/Contents/Resources/Data/UnitySubsystems
GfxDevice: creating device client; threaded=1; jobified=0
 preferred device: Apple M4 (high power)
Metal devices available: 1
0: Apple M4 (high power)
Using device Apple M4 (high power)
Initializing Metal device caps: Apple M4
Begin MonoManager ReloadAssembly
- Loaded All Assemblies, in  0.069 seconds
- Finished resetting the current domain, in  0.000 seconds
2025-06-05 21:05:51.421 Syrinscape Fantasy Player[6226:407026] +[IMKClient subclass]: chose IMKClient_Modern
UnloadTime: 0.865667 ms
Current runtime culture: English (United States)
Changed runtime culture to: Invariant Language (Invariant Country)
Set SyrinscapeUtils.maxConcurrentRequests=20
Syrinscape::SetDebug: False
Starting regular player
Auth::UUID: GetDeviceId(): 5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7
Auth::UUID: Got UUID=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7
5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7
Running standalone player
platform=OSXPlayer
deviceType=Desktop
deviceModel=Mac16,13
Setting initial volume from player preferences: 1
Current speakermode=Stereo, desired=Stereo
Setting AudioSettings.speakerMode is deprecated and has been replaced by audio project settings and the AudioSettings.GetConfiguration/AudioSettings.Reset API.
*** Creating chapters dir: /Users/ipsi/Library/Application Support/com.syrinscape.SyrinscapeFantasyPlayer/Chapters/
Auth::checkUUID: current=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7
Auth::checkUUID: got old UUID=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7
ChapterManager::CommenceRefresh: loading chapter data from https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098
Initial scale: 1; Screen DPI: 266
High DPI scale: 2
Curl error 7: Failed to connect to api.mixpanel.com port 443 after 5 ms: Error
Error sending mixpanel event: Cannot connect to destination host
WWWCallback::InitAndAddComponent: request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098
RestoreDesiredSoundSetSlugs: DesiredSoundSetsSlugs=[]
RestoreDownloadEverything: DownloadEverything=False
RestoreAutoDownload: AutoDownload=False
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 attempt=1
WWWCallback::Start: will retry failed download url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 error=404 Not Found
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 attempt=2
WWWCallback::Start: will retry failed download url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 error=404 Not Found
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 attempt=3
WWWCallback::Start: will retry failed download url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 error=404 Not Found
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 attempt=4
WWWCallback::Start: will retry failed download url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 error=404 Not Found
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 attempt=5
WWWCallback::Start: download failed, retries exceeded url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098 attempt=5 error=404 Not Found
onlineStatus: false
404 Not Found - Resorting to cache of https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac1.5.0-p1
NullReferenceException: Object reference not set to an instance of an object
  at SyrinscapeUtils+<>c__DisplayClass40_0.<WWWElseCache>g___done|0 (UnityEngine.WWW www) [0x00000] in <b0dbe18910b14f54884c092d08702df9>:0 
  at SyrinscapeUtils+<>c__DisplayClass39_0.<WWWElseCache>g___done|0 (UnityEngine.WWW www) [0x0006c] in <b0dbe18910b14f54884c092d08702df9>:0 
  at WWWCallback+<Start>d__8.MoveNext () [0x0021c] in <b0dbe18910b14f54884c092d08702df9>:0 
  at UnityEngine.SetupCoroutine.InvokeMoveNext (System.Collections.IEnumerator enumerator, System.IntPtr returnValueAddress) [0x00026] in <2a5378ae19e3490dbc0bf30d308bcfec>:0 

ChapterManager::CommenceRefresh: loading chapter data from https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268
WWWCallback::InitAndAddComponent: request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 attempt=1
WWWCallback::Start: will retry failed download url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 error=404 Not Found
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 attempt=2
WWWCallback::Start: will retry failed download url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 error=404 Not Found
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 attempt=3
WWWCallback::Start: will retry failed download url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 error=404 Not Found
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 attempt=4
WWWCallback::Start: will retry failed download url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 error=404 Not Found
WWWCallback::Start: sending request url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 attempt=5
WWWCallback::Start: download failed, retries exceeded url=https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&version=0.7674268 attempt=5 error=404 Not Found
404 Not Found - Resorting to cache of https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac1.5.0-p1
NullReferenceException: Object reference not set to an instance of an object
  at SyrinscapeUtils+<>c__DisplayClass40_0.<WWWElseCache>g___done|0 (UnityEngine.WWW www) [0x00000] in <b0dbe18910b14f54884c092d08702df9>:0 
  at SyrinscapeUtils+<>c__DisplayClass39_0.<WWWElseCache>g___done|0 (UnityEngine.WWW www) [0x0006c] in <b0dbe18910b14f54884c092d08702df9>:0 
  at WWWCallback+<Start>d__8.MoveNext () [0x0021c] in <b0dbe18910b14f54884c092d08702df9>:0 
  at UnityEngine.SetupCoroutine.InvokeMoveNext (System.Collections.IEnumerator enumerator, System.IntPtr returnValueAddress) [0x00026] in <2a5378ae19e3490dbc0bf30d308bcfec>:0

And it looks like it’s having trouble downloading from https://syrinscape.com/account/chapters/fantasy/1.2.1/?uuid=5134A0E2-74DE-5B98-AE4E-D5F26DED8CB7&key=&platform=mac&force=1&version=0.9218098.

Has anyone seen this before? Any suggestions? I do have AdGuard doing DNS blocking which I initially thought might be the issue, but as I’m not currently seeing any errors I don’t think that’s it, especially as I have it working on a much older MacBook Pro that’s now running Fedora.

#2

Heya @ipsi,

THANK YOU, for the detailed and useful report. :slight_smile:

Looking at our logs this may have already resolved itself, right?

Questions:

  1. is it working for you now?
  2. did you notice when that happened? i.e. how long did it take?
  3. have you been making custom content = was that coming through as normal = is it all currently up to date in the Fantasy Player?
  4. other things I haven’t thought of yet!

:bug: :hammer:

#3

Thanks for the response!

  1. Yep, all good now
  2. No - best I can say is that it happened sometime during the last 12 hours :sweat_smile:
  3. No custom content, but my purchases have come through and I was able to login to the player
  4. Nothing else comes to mind.

Looks like it was a temporary glitch somewhere, so I’m all good now, thanks!