Hi all, new user, player only. Really hope I can get this to work as our DM has worked hard on this! I’ve done research on the current threads but I cant seem to find anyone experiencing this. As soon as I launch the app my computer almost freeze, everything become painfully slow even moving a window or clicking on anything. Sound start to be very very scratchy. I’ve tried deactivating avast in case that was the issue (as I’ve read that on one of the threads) doesn’t help. My computer is fairly recent, my connection is 400mb and I’m connected via cable so I get full speed. The only two applications open are my browser (I’ve tried firefox and chrome in case one was the issue) and messenger app ( tried as well via both browser instead of the app. I’ve tried closing everything as well and I get sound scratch and slow, I can barely move the Syrinscape window, it’s frozen in place. I’ve updated everything there is to update and the computer run very smoothly otherwise. I’m not a genius with computers but I’m definitely not ignorant and I’ve tried everything I know.
Any avenues I could explore, I’m out of ideas as there isn’t any option on the app itself.
Here are my specs:
Time of this report: 1/23/2021, 16:55:46 Machine name: Machine Id: Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: XPS 15 9570 BIOS: 1.16.2 (type: UEFI) Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz Memory: 16384MB RAM Available OS Memory: 16120MB RAM Page File: 12257MB used, 7446MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12