Online Player not displaying PIN link dialogue


Is there an issue with the Online player? I’ve redownloaded it four times and it is not going to the dialogue where you are given a PIN to link via the site…


Same here. It just shows the Online Player window with the version (1.4.0-20190207) and basically nothing else (nothing to interact with). So, I can’t link it and play any sounds…


OK. Some people are getting this, but everyone has managed to fix by:

  1. Simply restarting the Online Player (maybe a couple of times)
  2. Restarting the OS (Restart Windows)

NOTE: If something is blocking Network communication by the Online Player it will get stuck on it’s startup screen. ie you are looking to allow traffic for the Online Player or it won’t work (weirdly enough! :smiley: :wink: )

NOTE FOR US: We need to make the Online Player give some kind of intelligent message when it is not getting off the startup menu because it can’t see the internet.


I actually had to uninstall the Online Player and then reinstall. Then it was able to work.


Excellent… though… I sometimes suspect the re-install is just acting as a restart and it might have worked on the restart anyway, but then you have no way of knowing because you re-installed anyway, but then it’s working now anyway so it doesn’t matter either way…

*breathes! :smiley:


Unfortunately, no amount of closing/reopening, or rebooting, or re-installing worked in my case. However, I did finally get it working. In case it helps others, the only way I could get it to work was to do the following:

  1. Uninstall the Online Player.

  2. Delete (or rename) this folder, replacing your username in the path:
    C:\Users\your_username\AppData\LocalLow\Syrinscape\Syrinscape Online Player

  3. Reboot (might be unnecessary).

  4. Install the Online Player again.

  5. Reboot (again, might be unnecessary).

  6. Open the Online Player again. It displays the PIN!

  7. Link the device on the website.

  8. The Online Player did not realize it had been linked. Close it and re-open it and it should then work.

I hope this helps!


Urgh! This doesn’t seem ideal, does it @notrealdan

THANKS for your patience!!! :bug: :dagger:

We will hunt this bug down eventually! Thanks for your info, because every little bit helps. You never know when you’ll get the decisive bit of info! :slight_smile: