My Syrinscape is repeatedly crashing

Support
#1

Hi wonderful humans at Syrinscape. I love your product, but I’ve always had an issue with it crashing. I’ve sorta always pushed through it, but tonight it’s crashed on me approx 20 times and I have accomplished 1.5 custom sound sets. I’ve downloaded only two soundsets tonight… I’ve made sure it’s the most recent patch and my Ipad isn’t doing anything else. I was hoping you could help me. Thanks!

#2

Hmmm… that’s frustrating.

Which version/year iPad are you running?

#3

I’m using 2017 iPad mini 2 (if my memory serves).

#4

Hmm… I imagine it shoooould have enough power/memory.

Have you got a decent amount of free ‘disk’ space?

#5

It says it has 10 G of free space so I don’t think that’s it, but I appreciate you helping figure it out.

#6

Do you use a Bluetooth speaker to play back the sound? I had a similar problem with my Android tablet - as soon as the Bluetooth speaker was connected, Syrinscape crashed now and then. But this has stopped after the last update.

#7

No, it wasn’t that. It’s mostly when I’m downloading music or creating a custom mood…
?

#8

Hmmm… Does it crash without notice or do you get an error message?
Also - I am no expert on iOS, but I guess there are OS updates now and then? Maybe it has something to do with the version of the OS your iPad is running.

#9

Without notice and no error message. It’ll just close and go to the ‘desktop’.

I’m not either, but it’s always done this. At first I thought it was just because I was pushing it too hard. I don’t know much about it either, but I doubt it’s an update issue because I’ve had Syrinscape on it since the iPad was new and it’s always crashed on me.

#10

Yeah… since we are getting literally NO other reports of repeated crashes on iPads… I reckon we need to be looking for something percuiliar to YOUR device… which is unusual for an iPad.

  1. I presume it is not jailbroken?
  2. Maybe a patch of bad memory = take it to Apple Store to run thorough diagnostics
  3. Something else wrong with it = as above
  4. Another app that runs in the background and is breaking something = shut down EVERYTHING and restart and run Syrinscape. Still crashing?
  5. Something else I can’t think of at the moment

Let me know if any of that helps… esp 2 and 3?