@Krahsh I’m sorry you’ve had these problems accessing your subscription and blessing your devices. Just to give you a little background on the issues…
Every running player app at any given moment is asking the server “is there an update in the content I can access now?” quite frequently, and there are usually several hundred running player apps at any given moment.
The answer to that question is an “available chapters file”, which is not a small thing as it includes metadata about all of the several hundred soundsets that are available, whether or not you have purchased them, whether or not your device is blessed, etc.
It takes a small but not insignificant amount of time to prepare this file for each user/platform/genre/device. So we need to rely on some tricky caching techniques to keep performance to an acceptable level.
Usually, this works fine – the cache is invalidated when we expect, we can maintain good performance and we can supply users with updated available chapters files shortly after new content is made available to the user.
Sometimes, often when the level of activity (number of running player apps) is very high, users have recently been experiencing long delays in getting access to the updated available chapters file.
The good news is that we have just rolled out some changes today that should ensure that you always get an up-to-date version of the available chapters file:
- Immediately after logging in via the app (so log out and back in, if you’re waiting for an expected update).
- Immediately when launching an already logged in player app that has not asked for an updated available chapters file in the last several minutes (e.g. the first time you launch the app in a given day).
This is an issue that we are continuing to monitor a we continue to make improvements to the system.
Thanks for taking the time to give us your feedback. Do keep it coming if you encounter any other issues, or if this issue is not resolved for you, or if it’s all working great