Hey,
I just buy a mountain soundset… how long to receive this sound on my syrinscape computer app?
I’ve not receive it immediatly, i unlog and relog, but no possibility to download it and mountain pass appears “not purchased”… on the shop : “you allready have accessed to this sounset”
I need it for now 
an idea?
Nicolas
Ty for all your work
The server needs some time to process your purchase. What you can do - use the gear icon in the lower left corner of the app and click reload in the menu. This sometimes helps fetching your purchased soundsets. 
Send us an email to support using the email address that your account is registered in and we can give it a nudge for you 
Hey, allready done 
Hope it will come as soon as possible ! I play in 4 hours
an idea of common time to process?
Not THIS long. But as you already sent a message, I am confident, that Steve will sort it for you.