Items Missing in Download Remote Control Links (CSV)

I have many custom Sound Sets in Syrinscape which I use with Fantasy Grounds Unity (FGU). A few days ago, the Web Import feature in FGU for Syrinscape stopped working. This issue appears to be fixed for most users, but both the Web Import as well as the file from Download Remote Control Links (CSV) are missing items from my custom Sound Sets.

According to the FGU developers, the Web Import stopped working after Syrinscape made changes. Could these changes also be the reason why all of my data is not being exported properly?

Please let me know if there is information you need from me to help get this fixed.

Oh dear, that’s no good. We did make some changes that were intended to be simple improvements, but clearly did not get everything right. The outage noticed at Fantasy Grounds was us sending a slightly different set of columns in the CSV, which was easy to resolve, but sounds like something else entirely. It is after business hours here in Australia now, but I will try to have a look at this as soon as I can!

To clarify, are all of your custom SoundSets missing? Do you suspect you are missing anything from Official content?

Not all of my custom stuff is missing. Some is there, some isn’t, and the content changes depending on whether I do the Web Import in FGU (which uses the different set of columns) and the CSV download from the web site. Neither case provides all of the custom content.

With respect to the Official content, I don’t know. Other users seem to be fine, but they may not realize anything is missing as it is only a problem when you are trying to create FGU content that links to Syrinscape. As far as I can tell, existing FGU content will work fine as the information required is already stored in FGU.

Thanks for your response. I had the thought later that it could be a caching thing, since part of the recent change required flushing the existing cache of content for this remote links file. So, given there is a request time limit and you have a rather extensive list of private content, it could be struggling to repopulate that cache to keep the request fast enough to stay under the limit. If this is the case, then every attempt to download should make more progress than the last and we should get to all of it with enough retries.

Before this change the cache would have been hot enough that new content you make is easy enough to add to the list, but after the change, it has to generate all of it at once. Does this make sense and fit with your experience? I just checked and fetching your file now matches the file I generated for your user several hours ago, so hopefully if this is the issue then it has self resolved.

As far as I know, FGU is making the same request as the download on the website, but it most likely discards a lot of the columns that we provide with our download option. Part of the motivation of the problematic change was to allow third parties like FGU to choose the fields they want in the response when they request the file, which could significantly reduce the overall filesize for them, but I imagine they have not implemented this yet.

Hopefully the few improvements made to the endpoint can eventually justify these early teething issues, and we can get over this hump together! :hammer_and_pick:

P.S: I sent you a direct message that you may not have seen, you can respond there also if there is anything in that message that needs clarification, and it may help troubleshoot to be able to more freely go into detail about your content and what is and is not working specifically (detail you may not want posted here :slight_smile: ).

Thanks, Ryan. It looks much better now. I will let you know if I encounter further issues.

Wonderful! Glad to hear it. Probably that means my guess was correct, and it just needed a few goes for the cache to fill up.

Game on and game loud! :smiley: :speaker: