Issue with account Upgrade - RESOLVED

Support
#1

Hi all,

I received a code for a 2 month access to Pathfinder ressources.

I wanted to upgrade my account to a SuperSyrin subscriber because I need to manage all SoundSet Creator features.

I did the payment, received my Paypal confirmation but I’ve still have the Pathfinder subscription and not the SuperSyrin…

Thanks for your quick help and have a good day.

#2

@mqkhiro Hey, sorry this happened to you. It looks like there was an issue because you were upgrading from a non-PayPal subscription (redeemed by code) to a PayPal subscription. I think I’ve manually fixed it up for you, and I will investigate further to confirm and fix the root cause next.

#3

That’s OK :wink:

Thanks for the quick support and feedback :wink: