iOS-App no Login possible

Support
#1

I can launche the Fantasy Player without problems but I am not able to log in.
I always get am error Message.

#2

Here are a few things that it may be worth you trying

  1. Make sure your password contains no accented symbols and is just plain ASCII characters
  2. Don’t use autofill to fill either field. Type everything in by hand
  3. Make sure you hit DONE or NEXT after each bit of entry to make sure it actually goes into Syrinscape.
  4. Stomp on the Goblins…!!!

If that fails email us at support using the email address your account is registered in and we can take a look for you :grin:

#3

Just got it. Had to delete it and install it again. That did work.

1 Like
#4

Yay!

Enjoy the Raaaaaaaahs! :slight_smile:

#5

I am not able to log in with my login credentials and I got more information from https://errorcode0x.com/resolve-kaspersky-antivirus-error-1922/

#6

Hi @mezih,

The most common reason people can’t log in is:
0) Literally mistyping the password OR email address. Including “.com.com” “.net” instead of ".com’ Having a trailing space at the end of the email.

After that, check:

  1. Make sure your password contains no accented symbols and is just plain ASCI characters. Also it is not toooooo looooong!
  2. Don’t use autofill to fill either field. Type everything in by hand.
    3) Make sure you hit DONE or NEXT after each bit of entry to make sure it actually goes into Syrinscape (this is the most common iOS problem).
  3. Stomp on the Goblins…!!!

Hope something here works. Let us know how you go!