Help i still cant upload some files and i got a session soon!

Someone already sent this in the past so ill use the exact same message:

Any mp3/wav files that I try to upload to an element gives me an error that says “unable to determine duration. We have already been notified with more specific error details.”

I can’t play the sample that I’ve uploaded. I’ve tried different files and making new elements to upload to, but nothing works.

Also i posted this before, and sent 2 emails but nothing sadly…

Hi @tomernehemya,

Sorry for the hassle! :frowning:

Looks like Steve is connected to you on the support email. Are you seeing that? :bug: :hammer: