Failed to retrieve manifest on multiple purchases - RESOLVED

Support
#1

I am getting failure to retrieve manifest in multiple sound sets i have purchased. I have uninstalled and reinstalled the android app multiple times but cilontinue to get the error. This is happening on both goblin battle and flooded cavern.

#2

Hi @jpawley86,

We can sort these out for you. :slight_smile:

What store did you buy these on?

#3

And/or what device are you using.

AND can you install other things?

#4

I am using a galaxy 8s. I purchased them on the syrinscape app. I clicked on the soundset and selected buy now on the soundsets. Then when tryi ng to download them i get the error. I also purchased the farm soundset snd was able to download it and use it.

#5

Cool. Can you forward me your receipt to support at syrinscape dot com and I’ll fix that up for you. :slight_smile:

#6

I forwarded them to you.

#7

Should be fixed now.

See them working? :slight_smile:

#8

Unfortunately no…now it acts like i havent even purchased them.

#9

I uninstalled and reinstalled the app and it is working now. Thank you very much

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