So brand new user and just downloaded on both my Galaxy S and my windows laptop and getting the same error
Syrinscape was not able to download it's soundset data. Please check your internet connection.
As you can plainly see I have internet connection just fine, why is this not working
Hi @dianne, firstly welcome to Syrinscape!! Now there are a few things that you might want to check;
1) On the first install Syrinscape needs to download quite a lot of data, although you may have an internet signal (obvious by the fact you posted here) is it a strong consistent signal? I'd definitely recommend using wi-fi or cable over mobile data.
2) Have you logged in ok on both devices?
3) Is your anti-virus program (AVP) blocking the download? Most AVP's have Syrinscape listed in their whitelists and have no problem but some users do report that certain AVP's still try to block Syrinscape from running. Check here for more details on that.
4) Kick the goblins with +3 Boots of Stomping
Hopefully one of those should help you out but if not let us know and we can dig a little deeper. Also do check out the FAQ and ProTips because we have tons of information in there, some of which covers this issue.
I'm having the exact same problem on my iPhone X and my MacBook Pro. The Syrinscape servers since to be having issues at the moment.
I am also having this issue. On iPad, Macbook Pro and a Windows 10 laptop! It works on my phone (Android) and I can install new sets on a different network. My wifi is strong and I could easily browse and download quickly so I know it's not a connection issue.
Just signed up to monthly Fantasy yesterday - hopefully not in vain. Would rather not have to block my phone off to get sounds.
Im getting a “failed to validate your activated soundsets. Please ensure you are connected to the internet and log in again.” error while using syrinscape on my iphone. Error keeps popping up everytime after I log in. Phone is connected to the Internet. I don’t think it’s an account issue because i can still login and use soundsets on my ipad.
I'm having the same issue. Has Syrinscape responded or acknowledged this issue?
@darrenan yep we responded above. It looks like it's affecting a few people at the moment but not everybody. The server itself seems to be running fine but something is causing an issue so we're looking into whats happening. Once the Dev team wake up (Aus) we can try resetting the server to see if that helps.
Unfortunately it looks like we are having some server issues today, which have been passed to our dev team to look into as soon as they get in (Australia)
Thankfully these kind of errors are really rare for us and I can only guess it's related to the Master/Minion beta testing that's been going on.
As soon as I get anything more concrete I'll post an update
Hi all, we are up and looking at this. Stay tuned!
@tai_admin This thread.
We've found the problem and are fixing it...
SORRY ABOUT THAT ONE!!!
Works for me now! Thanks
Thanks Australian Dev team! Good support guys. Well done.