I have just downloaded and installed the sryinscape player and logged in to my fresh syrinscape account.
This all on my windows 10 laptop.
My problem is that whenever i click download and install button on any package, it downloads to 100%, waits 2 minutes and re-downloads the same stuff over and over without installing anything. i can't use the player, as none of the packages it downloads actually installs.
is this a known problem? am i just dumb?
help please, really want to use this program next sunday.
Couldn't find this exact problem on the forums, nor in the faq.
We are in fact in the middle of a great-big-server-upgrade and are still working through a few bumps.
Luckily there's an easy work around for the problem you are experiencing:
1) Once the download stalls at 100%
2) Just Cancel
3) And then restart
4) The download should then go all the way through.
Let me know if that works for you?!
Thanks for the quick reply @Benjamin
The problem isn't that the download stalls, in fact it goes to 100% rather quickly.
The problem at the moment is that once the download is complete, the message box says that the package is back in the download queue. it then waits for a bit and downloads the entire thing again.
i checked the file location and the package is all there.
the player just doesn't want to install it (or recognise it's there) for some reason.
never mind, its working right now.
i changed nothing, but it's all good.
i guess the problem was part of that server update you just mentioned!
We actually worked out a fix... in the time it took you to reply!
THANKS for your patience through this!
Enjoy all the noise!!!