"Click to renew now" sending me to failed - RESOLVED


Have a game tomorrow!!! Trying to renew but every time I select ‘renew subscription’ at the top right it sends me to a ‘page not found’ screen. Not sure of any other way to renew.


Hey @keith.c.schrader,

One moment. will clear your account out so you can start with a fresh sub, rather than renewing an old one.

Stay tuned.


OK. Try now.

*crosses fingers a toes


Yay, thank you so much! My procrastination to resub was saved by you. :slight_smile:


:grin: Yay!

THANKS soooo much for your support!


I don’t know if I should make a new post or continue here… so I’ll try here first.

Thank you for fixing my earlier problem but now when I try to access the campaign sounds I had installed before, they are all ‘blue’ and ask me to go to visit the store. So I click that link and then it tells me that that soundscape is already in my possession yet the app isn’t identifying this. Any ideas?


Now it’s saying it failed to load soundsets because of my internet connection? But I’m not having any issues with my internet.



I’ve given your account a nudge. Let me know if it is working now.

Sometimes new Subs take a while to populate. Especially during super busy periods like this particular weekend.


Thanks Benji boy, we’re all good now. :slight_smile:


Yay! :ok_man::sun_with_face: