"Click to renew now" sending me to failed - RESOLVED


#1

Have a game tomorrow!!! Trying to renew but every time I select ‘renew subscription’ at the top right it sends me to a ‘page not found’ screen. Not sure of any other way to renew.


#2

Hey @keith.c.schrader,

One moment. will clear your account out so you can start with a fresh sub, rather than renewing an old one.

Stay tuned.


#3

OK. Try now.

*crosses fingers a toes


#4

Yay, thank you so much! My procrastination to resub was saved by you. :slight_smile:


#5

:grin: Yay!

THANKS soooo much for your support!


#6

I don’t know if I should make a new post or continue here… so I’ll try here first.

Thank you for fixing my earlier problem but now when I try to access the campaign sounds I had installed before, they are all ‘blue’ and ask me to go to visit the store. So I click that link and then it tells me that that soundscape is already in my possession yet the app isn’t identifying this. Any ideas?


#7

Now it’s saying it failed to load soundsets because of my internet connection? But I’m not having any issues with my internet.


#8

@keith.c.schrader

I’ve given your account a nudge. Let me know if it is working now.

Sometimes new Subs take a while to populate. Especially during super busy periods like this particular weekend.


#9

Thanks Benji boy, we’re all good now. :slight_smile:


#10

Yay! :ok_man::sun_with_face: