All Soundsets Randomly Vanish

Support
#1

Here’s an odd problem - I’ll be playing a soundset, turn away to run something else in a game, and when I turn back, the whole lefthand column of soundsets is now blank. It doesn’t matter what campaign I’m in, it’s just blank.

The current soundset will play, and I can adjust that one and play all the universal one shots, but I can see anything on the left.

Attempting to search for a specific set or switch campaigns comes up with nothing. I can see the search bar, type in the search bar, and see my various campaigns, but no soundsets are visible no matter what I do.

If I close and restart Syrinscape, everything comes back. But this happens multiple times during a gaming session, which is very frustrating. I’ll turn on battle sounds, go describe things for the players, and when I pop back to Syrinscape to play some one-shots, everything had suddenly gone away and I can no longer switch sets (because I can’t see anything to switch to). So I have to shut down the player and lose the immersion while I wait for everything to restart, or just carry on without sound, which is a major bummer.

#2

Ok I’m completely grasping at straws here, but if you have both an integrated graphics and a dedicated graphics card, perhaps have syrinscape run on the dedicated card? I have most of my programs set to automatically run on the integrated graphics but I have Syrinscape and Fantasy Grounds run on the dedicated graphics card. I don’t know… Worth a shot to try?

#3

Hmmm we’ve not had anybody else report anything similar so I’m guessing it’s a local issue but since you have been using Syrinscape for ages it must be something recent. Has anything changed on your system, updates, new virus software etc?

@sonofconan & @benjamin do either of you have any thoughts?

#4

Hi Holly, :slight_smile:

When you say visible do you mean:

  1. not listed
  2. or apparently invisible

Can you click on things (by luck?)

#5

Unlisted. It’s as if they were never there. I’m clicking on empty space. The vast emptiness of space…

#6

he he

…echo… cho… cho… cho… o… o…

(I saw this once the other day… looks to be a new thing.)

Hoooopefully the new build will fix some of these things that have been caused by the server change over and operating system updates!!!

#7

My knowledge of the inner workings of my computer and the specs thereof is extremely limited, so I don’t know about my graphics card. I haven’t changed anything on my computer. I don’t run a whole lot on it (Chrome, iTunes, Syrinscape, Word, sometimes Adobe Acrobat), and I don’t download much (PDFs, word files, mp3s, and in limited quantities). I don’t do any computer gaming at all or go to any gaming sites. My virus protection is up to date.

#8

Yar, I hope so! It mostly seems to happen when I’m actively running a game, i.e. when I’m rapidly going between different sets (setting up battle music/effects and then popping over to my NPC tab to run specific weapons and spells).

#9

I ran my first game using Syrinscape last weekend, using an Android tablet to control a bluetooth surround sound system (I both installed it for the first time & became a subscriber last week). Something similar happened to me a few times. The only thing visible in the left column was the single brown ‘Soundsets’ tab for whichever section I was in (All, my campaign, etc). Touching that tab returned me to the master list, wih ‘All’, ‘Purchased’, etc, and then I was able to go back into whichever tab I needed. It only took a couple of seconds, but it was an annoying distraction mid-scene.

I did have the complete disappear happen once or twice as well, and had to restart the app to get the soundsets back…

#10

I can see the All, Purchased, etc, basically I can see all the campaigns I have, but no soundsets when my glitch happens. Everything is blank on the left, and nothing gets the soundsets back but restarting. :frowning:

#11

Same thing as @HECook just happened to me again when I was experimenting with the Android app a few minutes ago. I had to quit & restart & it went back to normal. :frowning:

#12

Hmm this looks to be a new problem, something fun for our dev team to look into! We’ll post updates as we get them and thanks for letting us know!