Yes, sounds like neither Player nor UI can find the server.
Iāve made sure to download the most recent version, I shut down my computer and turned it back on, I disabled Kapersky when I redownloaded the most recent version before installing it. And I still get to the same thing. When I open the creator i get ā127.0.0.1:51704/#/loginā in the browser, and ānot logged inā in the small window.
What should I try next? Also, thanks so much for the help, I had the same issue with a game and the company didnāt help at all, their customer service was garbage.
Iāve also added the port 51704 and 7977 to be allowed through my firewall. And Iāve added the .exe for the Syrinscape also.
Deactivating Kaspersky while downloading doesnāt make much sense. It is possible, that Kaspersky denies the creator access to the Internet when you try to run it.
Try this: boot up windows, wait until everything is loaded and the pc is idle. Then deactivate Kaspersky and make sure no background processes of it are running. Start up the creator (have you tried running it as admin btw?) and see if it works then. If it doesnāt: restart your AV and we will have to try something different.
Edit: which Fw do you use, the internal windows program? Have you checked your router if he denies programs access to the Internet?
Iām just using the internal windows program, and I also tried to just disable Kaspersky then run the creator. I can add the ports to my router, but if Iām seeing the website at all Iād think the packets are going through. And yes, I have run it as admin.
Iāve added the the ports to my router. Iām just at a loss. This same thing happened when I tried to play Ark and some other games. I wasnāt able to find anything online to explain why I am having trouble connecting to specific things outside my network. I appreciate all the help that youāve been trying.
Can you check the list of programs that the firewall doesnāt allow through? Maybe some component that is crucial for operation (like sox.exe) is denied access.
This seems to be very tricky. I like a good challenge!
I didnāt notice sox.exe being blocked, but I added it to the allow setting just incase. Like I said this has happened before with games like Ark, I was able to see some of the servers they provide, but not the ones I had with friends on them. My computer doesnāt seem to like applications that connect to outside servers and it makes it infuriating when Iām trying to do things.
Youāre not using it, by any chance, on a laptop?
If so: could you try to start the Creator while logged in into a different nezwork (friend"s house)? So we could exclude one network component aka your router.
Nope, running it on my desktop 
Itās my gaming PC. Iām running WIN10 also.
Have I got you to turn on server logging yet?
Hang on Iāll find instructions.
Find the config file here:
C:\Users[YOURUSENAME]\AppData\Local\Syrinscape\Syrinscape SoundSet Creator
And change the relevant line to:
enable_server_logging = true
The log will appear in the same directory:
Itās called āserverā
Try a run and then send me the results.
WE ARE GOING TO SORT THIS OUT!!!
Unable to connect still. I changed the proper log. My config now states.
[general]
bind_to_interface = 0.0.0.0
download_free_soundsets = true
delete_asset_bundle_after_import = true
enable_server_logging = true
open_interface = true
player_port = 7977
ui_port = 51704
syrinscape_server_url = https://store.syrinscape.com/
[file_browser]
last_opened_path =
Good. SO now run a few times and send me the server log file. 
Do you have another computer (MAC or PC) you can try running on (in the same network) to see if it is your network or the device that is the problem?
I donāt have any other PCās that I can run it on. How do i send you the log file?
There. 
The same directory as the config file you edited.
No, I know where the log file is. How do I get it to you?
He he.
You can upload here.
Or e-mail me at benjamin at syrinscape dot com
You are currently the only person having trouble running the Creator = lucky you.
So we are definitely looking for something weird about your device in particular.
Iāve sent you the logs. And thanks again for giving so much support.